YASMINE PALACE – مطعم قصر الياسمين
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Yasmine Palace One of the best Luxury Fine Dine Arabic, Syrian, Lebanese and Qatari Cuisine Restaurant in Pearl Qatar, Doha Qatar.

GUEST RELATIONS

By admin on October 1, 2018
Yasmine Palace One of the best Luxury Fine Dine Arabic, Syrian, Lebanese and Qatari Cuisine Restaurant in Pearl Qatar, Doha Qatar.

Guest Relations

DEPARTMENT                                :                 RESTAURANT                   

DIRECTLY REPORTS TO            :                 GENERAL MANAGER   

EFFECTIVE                                     :                 14.02.2018  

JOB SUMMARY:

This role is responsible for handling Guest queries & reservation, Handling guest complains and anticipating their needs. Guest database management and general administration duties within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

  • Handles Business correspondence/Guest Comments Cards – review all emails, guest comments, proposals and confirmation letters for follow-up and action.
  • Ensures guest comment cards/social media comments are monitored daily to relay important information to management.
  • Ensures Open communications – information related to operations, reservation details, and related agendas externally or internally must be coordination with colleagues, department concerned and immediate superior.
  • Prepares and distributes gift vouchers/valet Key tags and vouchers /Gift boxes.
  • Prepares and coordinates with hostess supervisor on reception schedules as per business needs.
  • Responsible for Data Base Management. Ensure Guest information request form is distributed at the reception desk as well guest info is updated daily.
  • To be proactive in telemarketing, taking event/conference reservations, sending proposals and confirmations, responding to F&B business related queries.
  • Maintain comprehensive knowledge of standard reservation procedures.
  • To assist the restaurants in reservation, in order to accommodate as many guests as possible for the profit and revenue.
  • Monitor the Restaurant Management System to access and update accordingly.
  • Address customer complaints and escalate them to management.

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  • THE EXPERIENCE
  • 360 Tour
    • THE PEARL QATAR
    • DOHA FESTIVAL CITY
  • The Restaurants
    • ANDALUSIA
    • TAMARI
    • ALRABWA
    • TERRACE
  • MENU
  • DISCOVER THE PALACE
  • BOOKING
  • GALLERY
    • PICTURE GALLERY
    • VIDEOS
    • JOURNEY VIA THE MENUS
    • FLOOR PLAN
  • NEWS
  • FRANCHISE
  • Contact Us

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